Coyne Recruitment is the trusted partner for Skills, Employability, Recruitment, Contact Centre and Private Healthcare professionals. We partner with people and organisations to offer specialisms in Recruitment, Coaching, Assessment, Training, Consultancy & Service Delivery Design. We have an abundance of passion, knowledge, insight and drive for our services and solutions. Our mission is to build a trusted partnership with our clients be it business or individuals, enabling and empowering them to achieve their own goals and visions and be the best they set out to be.

Coyne Recruitment is proud to be supporting one of the top UK specialist insurance providers who are experiencing continuous business growth. Due to their success, our client is now looking for talented individuals who have experience within the call centre, financial, insurance, sales, or customer service role to come and join their talented team.

Are you looking for a career change?

This is an exciting opportunity for candidates who want to build a career within a company that offers continued support, career paths, and loves to promote from within.

If you are passionate about providing excellent customer service, enjoy the excitement of hitting targets, have the ability to tailor products, are motivated to succeed, and enjoy being part of a team then this is definitely the role for you.

Your role:

· Acting as a point of contact for new and existing customers you will be handling inbound customer enquiries, creating new or amending existing business policies, payments and schedules

· You will be providing a professional service and promoting our client’s brand in a positive manner

· Adhering to strict FCA guidelines

· Problem-solving and dealing with difficult calls and customers

What skills you will need:

• Exceptional customer service experience with a warm and personable manner

• Attention to detail

• Have previous experience of tailoring products to meet customer requirements

• Ability to learn bespoke systems and be proficient in all Microsoft office products

• Driven and motivated to succeed

• Ability to multi-task and manage time effectively

See below some of the benefits you will receive:

• Promotion and Career Development

• Bonus scheme

• Option to Buy/Sell Holidays

• Child Care Vouchers

• Service-related holiday entitlement (including bank holidays).

• Dress Down Days

• Pension Scheme

Salary: Basic £18,500 with earning potential of up to £23,500 inclusive of bonus

Job Type: Full Time, Permanent

• Working hours: 37.5 hours a week – Monday – Friday between the hours of 9:00am and 5:30pm (Working one Saturday in every 3)

Our client really values the work life balance of their employees, so all rota’s will be given 3 weeks in advance to enable you to plan your time.

Job Types: Full-time, Permanent

Salary: £18,500.00-£23,500.00 per year