We’ve got an incredibly exciting, new opportunity for a Sales Administrator to join our regional office in Keswick. A role which would see you delivering professional, efficient and quality sales and support service to all our property owners. Working alongside the local Business Development Managers and other regional offices you will implement any potential new customer activity locally to deliver the regional targets.

Awaze is Europe’s largest manager of holiday rental properties, with 110,000 units under management in over 600 destinations in 25 countries across the continent. Our purpose is simple – to delight owners and guests. The business operates more than 25 consumer brands including Cottages.com, Novasol, Hoseasons and James Villa Holidays. More than 8 million people stayed in one of our properties in 2019.

The vacation rental market has been growing strongly over the last few years, with people desiring the space, flexibility and uniqueness provided. The global pandemic has only served to strengthen that trend. Summer 2020 saw unprecedented demand, and we’re not slowing down.

The Role

Reporting to the Regional Office Manager, we have an exciting new opportunity for a Sales Administrator to join our team.

You’ll be responsible for delivering quality sales and support service to all existing and new rental property owners and agencies, in line with the company procedures and relevant quality, contractual and legislative requirements. You will contribute to the delivery of property recruitment, property management service, property retention and sales plans through the retail strategy.

This is a genuinely exciting role for an sales-focused team member who ideally has experience in the holiday rental market.

What you’ll be doing

We know it sounds a cliché, but this is a role where no two days are the same. Some of your key responsibilities will include:

· Assist with the sales of the ‘Property Management Service’ function to new and existing owners

Ensure owner queries are resolved efficiently and effectively in excess of expectations

Assist in all ‘Property Management Service’ duties which include dealing with property owners, caretakers, tradesmen & ‘out of hours’ cover/calls on a rota basis

Provide an efficient sales service to existing and new customers. Ensure customer satisfaction is met when dealing with complaints, resolution & after sales

Ensure that the brands are promoted and portrayed professionally within the local community

Assist with the administration of the Property Management Service function within the office as required

Provide support at local promotional events such as County Shows, Owner functions & PR activities

Provide support when and where required to the local RM team

Provide support as and where required to other Regional offices & Head office

Key skills we need

- Keen attention to detail with a preference for exceeding quality expectations

- Some previous experience in a similar role

- IT literate with good working knowledge of MS Word, Excel and Outlook

- Professional and credible demeanour

- Strong sales focus

- Face-to-face conflict resolution skills

Equally as important as all the technical “stuff”, we’re looking for someone who is hungry to learn, irrespective of their seniority. We don’t believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it’s a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.

If you’re excited by working in a fast-paced environment, are obsessed by all things customer and want to join us on our journey, we’d love to chat.

What we’ll give you

- This is an opportunity for you to join us at a pivotal point in time as we invest in our future

- You’ll be supported by a team of genuine, passionate people

- We work cross-functionally, so you’ll be given opportunities to develop skills outside of your core skillset.

- You’ll be an integral part of a team which delivers great commercial results, and who doesn’t want that?

We offer a competitive salary and benefits; we’re all about holidays, so we practise what we preach and offer some great travel discounts and a range of other perks.

Working hours and place

This role is a full time 37.5hrs/week position and you will be working in our local office in Keswick. You have to be available to work on weekends for this role as our changeover days are on the weekends.