Excellent job opening for a experienced Operations Manager to work with one of the UK's leading healthcare provider. As a Operation Manager you will be working with a company that  provides a spectrum of care services for vulnerable adults in a variety of settings. Their care is delivered through a combination of skilled, well trained staff, inspirational managers and leadership that gives people confidence and a strong sense of their own value. This generates a passion among staff to provide the best possible care and support for all customers.

As a operations manager you will be based in Liverpool but travel to Edinburgh will be required to cover some of services. The successful candidate will be offered an excellent salary of £55,000 per annum plus other benefits such as car allowances sand many others.  

As a operations Manager your objective will be;

·         To provide effective and consistent leadership to Management teams in order to ensure high quality service delivery and business outcomes within safe and effective environments.

·         To oversee and ensure the effective use of resources, focusing on the financial performance of the Services, i.e. agency use and occupancy.

·         To create and facilitate the substructure for recruitment within the Services.

·         To ensure that each of the Services operate with occupancy as set in the contract, financial models or KPI’s.

·         To work in conjunction with the Quality and Compliance Department to establish best practice and ensure fulfilment of applicable contractual Quality and Regulatory Standards appertaining to operation of the services, in order to meet Customer requirements and individual KPIs as set by the business.

Principal duties

Leadership

·        To recruit, ‘onboard’, support and develop own direct reports, including the provision of effective appraisals and supervision in line with policy

·        To lead and monitor a culture of continuous quality improvement

·        To ensure that employees are mentored effectively to succeed in their roles

·        To monitor and ensure complaints and suggestions are positively actioned and dealt with correctly, within the prescribed timescales.

·         To lead culture change and build and sustain employee engagement.

 

General Management

·        To understand the legal requirements of the prevailing care and other relevant legislation and ensure the Service complies.

·        To personally have a full understanding and working knowledge of all Company healthcare policies and procedures and ensure that all these policies are adhered to and implemented by Managers at all times

·        To monitor the Services’ budgets and Key Performance Indicators

 

Practice Expectations

·        To maintain own professional competence and ensure that the Management team do so

·        To ensure, by robust auditing, that all Service Users have an up-to-date care plan which is reviewed regularly and which actively adopts the full range of Person Centred planning and writing.

·        To be assured of the quality of care delivery, ensuring that the physical, social, psychological and emotional needs of Service Users are recognised, assessed and met.

·        To oversee and be assured of the implementation of our arrangements for responding to safeguarding issues, including taking responsibility for timely and accurate investigation, as well as robust and effective recording and reporting processes to include, where appropriate, the development of professional reports.

Relationships

·         To establish and maintain good relationships with relatives and friends of Service Users, employees, referring agencies, the local community and any other parties with whom Company healthcare has dealings.

·         To always represent Company healthcare and the Service in a professional manner

·         To support the Management team to provide high quality customer service and to role model the same.

·         To develop positive and proactive relationships with Central Support services

·         To organise and lead regular, structured meetings for Management team, communicating the agenda in advance and sharing minutes/outcomes.                     

 

You must be a Nurse qualified and have experience in managing nursing services for elderly, Domiciliary and Extra Care.

 

Reference ID: 3592

 

For more information please call Beth Collins on 01216380567 or send your CV to [email protected]