We are seeking a Enterprise Customer Success Manager (CSM) to drive growth and foster long-term relationships with global banks, primarily those with HQ or a strong presence in the UK and the broader EMEA region. This role will focus on delivering customized AI solutions that address specific challenges within banking, especially in credit and loan services. The ideal candidate will have a solid background in banking, a passion for cutting-edge technology, and proven experience working with remote and diverse global teams.

What you’ll be doing

Client Relationship Management

Cultivate and maintain strong, trust-based relationships across various departments within banking clients (including credit, risk management, sustainability, data analytics, and operations teams).

Act as a strategic advisor to clients by deeply understanding their needs and challenges and aligning our AI solutions to their strategic objectives.

Regularly communicate with key stakeholders, ensuring satisfaction and identifying potential areas for upsell and expansion.

Sales & Account Growth

Drive sales of customized AI solutions, with a focus on upselling existing products and cross-selling complementary services.

Proactively identify and pursue new business opportunities within existing banking accounts.

Achieve and exceed sales targets by strategically engaging with clients and building strong, multi-level relationships.

Product & Technical Expertise

Maintain a strong understanding of our AI solutions and their applications in credit, loans, and other banking functions.

Stay up-to-date with AI advancements and how they apply to the banking industry, sharing insights with clients to promote further engagement.

Collaborate with internal technical teams to ensure client requirements are met and feedback is incorporated into future product development.

Represent Nexus at various events and forums to drive thought leadership in AI.

Collaboration & Remote Team Coordination

Work effectively with global, remote teams, coordinating across time zones to deliver seamless service and support for clients.

Serve as a liaison between client and technical teams to ensure a smooth delivery of AI solutions.

Coordinate with project managers, data scientists, and engineers to keep projects on track and maintain client satisfaction.

What to Expect from Our Recruitment Experience:

Intro call with Talent Acquisition Partner: an intro call to learn more about the company, culture and ways of working.

Meet your Team Lead: Gain deeper insights into your future team.

Team Discussion: Engage in an interactive discussion with your peer(s)

Meet the Leadership in a Final Meeting: A brief discussion with our LT-team

What you'll need

5-10 years in B2B SaaS customer success, sales or account management, preferably with experience in the banking or financial services industry.

Native-level fluency in English with the ability to distill complex ideas into actionable insights.

Deep understanding of banking products and processes, particularly credit and loans. Prior work experience within a bank will be an advantage, especially in a credit or loan-focused role.

Passion for technology, especially in AI and data-driven solutions for financial institutions.

Strong interpersonal skills with a track record of building relationships across various departments within large organizations.

Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.

Demonstrated experience working with remote, cross-functional teams and managing client expectations across time zones.