StrongBox Data Solutions is building a team to expand our StrongLink software. StrongLink is a disruptive technology which brings the power of metadata and machine learning to autonomous data management across heterogeneous storage platforms. Our customers have discovered that StrongLink can reduce storage costs and complexity to manage big data environments. We are looking for (senior) customer support engineer to join our team.

Responsibilities:

The (Product) Customer Support Engineer will be responsible for ensuring customer satisfaction by providing professional, high quality support to customers, partners, and technical sales staff to resolve software and configuration issues. We strive for excellence and seek like minded individuals to join our team. We are seeking bright, passionate individuals who want to work on new and disruptive technologies, and who enjoy dynamic environments, where they can directly impact that next generation technology. If you enjoy challenges in a fast pace company, we welcome your application.

This is a remote role with an eventual need to work from the office once the COVID situation ends with some flexibility of working remotely 1 or 2 days a week.

Requirements:

• Applies technical expertise, troubleshooting and communication skills to quickly resolve simple to complex issues.
• Maintains customer communications and follow-up throughout resolution process.
• Passionate about customer satisfaction and communication
• Actively interfaces with Engineering teams to resolve product issues.
• Responsible for maintaining call tracking database, documenting reported issues and resolution actions.
• Able to work independently within defined processes and procedures with a focus on customer satisfaction.
• Participates in problem recreation and failure analysis of customer reported product issues.
• Provides a technical leadership role when working with customers, partners and internal organizations.
• Minimum of three years experience in an enterprise software technical customer support role
• Experience supporting applications on Linux (required), Windows and MAC operating systems.
• Experience reading and interpreting log files.
• Knowledge of networking
• Knowledge of CIFS, NFS, SMB
• Knowledge of file and storage systems
• Excellent customer service, organizational, interpersonal communication skills
• Ability to work flexible hours, as needed.
• Excellent troubleshooting and diagnostic skills
• Excellent verbal and written communication skills
• Committed team player who can work both independently and as part of the team.

Benefits:

• Comprehensive benefits package
• Flexible scheduling
• Remote work during COVID

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