Field Service Engineer (037dm) – Manchester - £35000 +Vehicle Provided

Our client is looking for a Field Service Engineer to join their team.
There will be a requirement to travel to multiple sites across the country (accommodation will be provided).

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

You will be reporting to the UK Service Delivery Manager, and you will be part of a team consisting of System & Service Engineers.

The team is responsible for:
-Remedial Maintenance - Responding to Customer reported incidents (via the NOC) within an SLA framework, ensuring all incidents are resolved or service restored within SLA
-Minor Works - Ensuring Customer requests (Moves, Adds, Changes or Terminations) are delivered within expected timeframes
-Preventative Maintenance — Completing Customer Service Visits to a planned schedule including customer equipment audits, equipment triage, cosmetic repairs & equipment programming
-Vehicle Installations — Installation of communication equipment into motorized & non-motorised vehicles
-Radio signal strength coverage testing
-Project delivery — Assist with System Engineering tasks as required to agreed timescale and standard.

The technology scope is predominantly Radio and telematics-based, but also split between fibre and cellular based equipment with additional service scope including; Unified Comms, Network, Wireless and M2M related technologies that form part of shared platforms or dedicated solutions for customers. This role will work closely with other Operational functions to ensure that multi-technology solutions are delivered and supported seamlessly for our customers.

Key Responsibilities:

-Ensure that the overall performance of Service meets customer service level requirements & service performance targets
-Ensure all service/incident tickets raised on the ticketing system are attended and completed in a timely manner against our SLA's
-To complete vehicle telematics and radio related work as requested. This is to include the installation, decommission and service response to all customers. To deliver all Moves Additions and Changes (MACs)
-To complete preventative maintenance visits as requested. This is to include the programming and refurbishment of assets at customer sites to a satisfactory standard and customer requirement
-To assist in the delivery of Engineering projects where required and complete in agreed timescales and to industry standards
-Understand that at times the delivery of Engineering projects are required out of hours so there is the need to be flexible in the working hours required to ensure efficient delivery
-Ensure all requested project activity is documented as per requirements
-Maintaining customer satisfaction as per set targets and objectives
-Ensuring HR procedures are followed
-Ensure all functions within the Service operate in compliance with all SHEQ (Safety, Health, Environmental and Quality) & legal
-Ensure all activities are completed in compliance with BMS (Business Management System)
-To comply with all working practices as per the Operators Manual. Ensure all timesheets are completed and submitted in a timely manner. Ensure all expenses are completed and submitted in a timely manner
-Work with peers to ensure optimal delivery
-Be part of a constant learning and development culture in a fast changing technical environment
-To promote all departments and products
-Ensure company vehicles are kept to an appropriate level of cleanliness to promote the standard of the company when in the customer environment
-Complete all training as required, including customer specific site requirements to gain required access
-Uphold the company image at all times

Key Qualifications and Experience:

-Good solid technical background with strong practical experience
-FITAS qualification or equivalent in Vehicle installations is a key requirement When required (not weekly) be available to travel and stay away from home for several nights/week
-Experience in vehicle installations covering radio / telematics
-Experienced Radio engineer, having Unified Comms and/or Network and I.T. technical and industry knowledge is an advantage
-Experience in working on DMR radio systems and subsequent end user devices with common main manufacturer equipment — Hytera / TAIT / Simoco / Motorola / Kenwood
-Excellent client facing skills with very strong verbal & written communication
-Able to work under own initiative and also within a team environment.
-Clean driving license
-Experience of working under pressurized situations in delivering service & response activities where strict SLA's are to be met
-Available 5 year employment / gap history to enable gaining of an airside pass SC Cleared advantageous
-Knowledge of Wi-Fi installation and maintenance advantageous.

If you are interested in applying, please send a copy of your CV by email to [email protected] or via the website www.ex-mil.co.uk outlining why this would be the ideal opportunity for you.

https://www.ex-mil.co.uk/vacancies/7623/field-service-engineer