The Company

Personal Best Education has been providing expert educational, sports and leisure services to the local public since 2012. Our aims are to give individuals of all age-groups and backgrounds the opportunity to achieve the best they can and make a positive impact on themselves, their community and the wider world. The primary focus of our services is to educate and up-skill the next generation and improve the physical and mental well-being of all children, adults and seniors in Hampshire and the wider world.

Our educational services are aimed at equipping young people with the right tools for the future as well as broaden their horizons enabling them to be successful global citizens and make a positive contribution to society. In addition, our sports and leisure provision offer people to engage in fun and positive activities to benefit both their mental and physical well-being. Our desire is to give everyone the opportunity to achieve their personal best whatever their age, background or circumstances.

 

The Position

This exciting and diverse role is required to support both the customer service and operational functions of Personal Best Leisure Centre and its portfolio. The Customer Service and Leisure Centre Assistant will support Personal Best’s clients at the centre, both on arrival and during their visits. They will help to grow the revenues of all Personal Best’s propositions at the Mountbatten site as well as being part of a team focused on making a meaningful and positive impact on the local community and beyond.

 

The primary responsibilities include, but are not limited to:

- To assist in the daily operation of the site ensuring a safe, efficient and customer orientated service is provided to all visitors.

- Deal with customer enquiries and promote/sell the Personal Best portfolio – face-to-face and telephone

- Log all relevant information on administration platform and access throughout opening hours, as and when required

- Oversee and monitor the Leisure Centre during opening hours

- Opening and locking up the School site

- Set up and removal of various sporting & school equipment

- To maintain high standards of hygiene and cleanliness throughout the site at all times, undertake routine cleaning duties as required

- To carry out other duties as may be required to ensure the site operation is properly maintained to provide total customer satisfaction.

 

Qualifications and Education

- Minimum of 5 GCSE’s or equivalent

- First Aid Qualification is desirable but not essential

- An enhanced DBS check will be carried out as part of this role

 

Skills and experience

- Experience of supporting or working with customers and willing to learn new customer service techniques

- Experience of working in a sports, leisure or educational setting

- Excellent communication and interpersonal skills

- Competent use of and knowledge of basic IT systems (Microsoft Word)

- Basic knowledge of health and safety at work

 

Your attributes

- Versatile and ability to undertake a diverse range of tasks

- Effective working as part of a team or independently and ability to learn quickly

- Warm and approachable

- Well organised, responsible & reliable

- A keen interest in sport and leisure activities

- Team player with a 'can do’ attitude and willingness to undertake routine tasks

- Physically fit and healthy in order to carry out manual tasks

 

Other benefits

- Staff discount on facility hire

- Complimentary gym membership

- Discounted childcare at Personal Best Holiday Camps during School Holidays

- Continuing Professional Development (CPD) & staff training programme

Reference ID: Leisure Centre

Contract length: 12 months

Part-time hours: 10-25 per week